Shipping Policy

Our Shipping Promise

We strive to get your carefully selected baby essentials to you as swiftly and safely as possible. Here’s how we handle your order:

Order Processing

All orders are processed with care within 1-2 business days after payment confirmation. You will receive a notification email once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve you and your little one:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery: 10-15 business days after shipment.
  • Cost: A flat rate of $12.95.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery: 15-25 business days after shipment.

Please note: We ship globally but are currently unable to deliver to some parts of Asia and a few remote regions. Delivery times are estimates and may vary slightly due to customs or carrier delays.

Our Gentle Returns & Exchanges Policy

We want you to be completely delighted with your purchase of our whimsical activity gyms, cozy bedding, charming clothing, and enchanting toys. If something isn’t the perfect fit for your little one’s earliest moments, our process is designed to be as gentle, transparent, and supportive as our approach to your family’s privacy.

Key Policy Details

• Return/Exchange Window: Requests must be initiated within 15 days of receiving your order.
• Item Condition: Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Original Shipping Costs: Are non-refundable.

Step-by-Step Return or Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our customer care team at [email protected] with your order number and item details. We recommend doing this promptly.
2. Receive Instructions: Our team will respond within 1-2 business days with a personalized Returns Authorization (RA) number and clear shipping instructions.
3. Prepare Your Package: Securely pack the original item with all tags. Include a copy of your order confirmation or the RA number inside the package.
4. Ship Your Return: Send your package to the address provided using a trackable shipping service for peace of mind.
5. Our Careful Inspection & Completion: Once received and inspected, we will process your exchange or refund. You’ll receive an email notification upon completion.

Refunds: Timing & Method

We handle refunds with the same security and care as our payment process.

• Timing: Refunds are processed within 5-10 business days after we receive and approve your return. The time for funds to appear in your account may vary slightly depending on your bank or financial institution.
• Method: All refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal). Original shipping fees are non-refundable.
• Exchanges: For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Important Exceptions & Non-Returnable Items

To ensure the safety, hygiene, and integrity of all our products for every family, certain items cannot be returned or exchanged unless they arrive defective or damaged. Based on our product offerings, the following are considered FINAL SALE:

• Baby Towels & Washcloths (for hygiene reasons)
• Changing Pads & Covers (for hygiene reasons)
• Diapering essentials (for hygiene reasons)
• Bath & Potty items that have been opened or used (unopened items in original packaging may be considered)
• Any personalized or custom-made Decorative Objects or gifts.
• Items marked as “Final Sale” in our Baby Deals or Baby Toy Deals sections.

If you receive a defective or incorrect item from a final sale category, please contact us immediately at [email protected], and we will make it right with gentle care.