Privacy Policy

1. Who We Are & Our Commitment

Cloud Island Shop (accessible via babyessentialgear.com) is a curated online destination for parents, caregivers, and gift-givers seeking safe, charming, and high-quality baby products. Our “home” is at 880 H Street, Anchorage, US 99501, but our heart is with families worldwide. We are committed to complying with applicable privacy laws, including the General Data Protection Regulation (GDPR) for our European visitors and similar regulations in other regions we serve.

2. Information We Collect

To provide you with a seamless, secure, and personalized experience—from browsing our whimsical collections to wrapping your order with care—we collect information you provide directly and through automated means:

• Information You Provide: When you make a purchase, create an account, sign up for updates, or contact our customer care team, we collect details such as your name, billing and shipping address, email address, phone number, and payment information (processed securely by our partners).
• Automatically Collected Information: Like most online shops, we gather technical data such as your IP address, browser type, device information, and how you navigate our site (e.g., pages viewed, time spent). This helps us improve your shopping journey.
• Cookies and Tracking Technologies: We use cookies—small data files stored on your device—to remember your preferences, keep items in your cart, understand site traffic, and offer personalized content. You can manage cookie settings through your browser.

3. How We Use Your Information

We use your data only for clear, purposeful reasons, always with your comfort and security in mind:

• To process and fulfill your orders for baby gyms, bedding, clothing, toys, and other cherished items.
• To communicate with you about your order, provide customer support, and respond to your inquiries with care.
• To send you updates on new collections, seasonal must-haves (like our Fall essentials), or special deals—only if you’ve asked to hear from us. You can opt out anytime.
• To improve our website, product offerings, and overall shopping experience, ensuring it remains as gentle and intuitive as our products.
• To prevent fraud and enhance the security of our payment process, which is designed to be as secure as our products are safe.

4. Sharing and Disclosure of Information

We treat your personal details as carefully as we handle our muslin swaddles. We do not sell your data. We only share it when necessary:

• With trusted third-party service providers who help us operate our shop (e.g., payment processors like PayPal, Visa, Mastercard, and JCB; shipping carriers; IT support). These partners are bound by strict confidentiality agreements.
• If required by law, to comply with a legal obligation, or to protect the rights and safety of Cloud Island Shop, our customers, or others.
• In the event of a business transfer, such as a merger or sale, we will notify you and explain your choices.

5. Data Storage and Security

Your information is stored on secure servers, and we implement industry-standard measures—both technical and organizational—to protect it from unauthorized access, loss, or misuse. We retain your data only as long as necessary to serve you, meet legal obligations, or resolve disputes. While we strive to protect your information, no online transmission is 100% secure, and we encourage you to use strong passwords and protect your login details.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal and contractual restrictions.
• Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Manage cookies through your browser settings.
• Object to or restrict certain processing activities.

To exercise these rights, please contact us using the details below. We will respond with care and in a timely manner.

7. International Transfers

As we serve a global community of modern families (excluding only a few remote regions), your information may be transferred to and processed in countries outside your own. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.

8. Children’s Privacy

Our website is intended for adults purchasing items for children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with information, please contact us, and we will gently and promptly address the situation.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or the law. We will post the revised policy here with an updated “Last Updated” date. We encourage you to review it periodically.

Thank you for trusting Cloud Island Shop. We are honored to be a small part of your journey, protecting your privacy as we help you wrap life’s earliest moments in comfort and joy.