Dear Cloud Island Family,
At Cloud Island Shop, we know that waiting for your little oneās new treasures can be as exciting as it is nerve-wracking. Whether youāre preparing the nursery with our supersoft baby bedding, selecting the perfect baby gift, or adding a touch of whimsy with a dinosaur stuffed animal, we want your experience to be seamless from click to cuddle. Thatās why weāve crafted a delivery process thatās as thoughtful and reliable as our products.
Our mission has always been to wrap lifeās earliest moments in warmth, safety, and delightful charm. This commitment extends far beyond our curated collectionsāitās woven into how we pack, ship, and deliver every muslin swaddle, chenille blanket, and safely crafted toy right to your doorstep.
š Shipping to Your Corner of the World
Based in Anchorage, Alaska, but with hearts (and parcels) reaching globally, we proudly ship worldwide. We strive to make premium baby care accessible to all modern parents and gift-givers. Please note, due to logistical constraints, we are currently unable to deliver to a few remote areas and parts of Asia. If you have any questions about your specific location, our friendly team is just an email away.
Your Shipping Options: Designed for Convenience
We offer two clear, reliable shipping methods to suit your needs and timeline. All orders are processed with care within 1-2 business days before they begin their journey to you.
š Standard Shipping ā For When You Canāt Wait to Unwrap the Magic
Carrier: DHL or FedEx
Cost: A flat rate of $12.95
Delivery Time: 10-15 business days after dispatch.
Ideal for when you need those Fall Must Haves or a last-minute baby gift a little sooner. Track your package every step of the way for complete peace of mind.
š Free Shipping ā A Little Gift From Us
Carrier: EMS
Cost: COMPLETELY FREE on all orders over $50.
Delivery Time: 15-25 business days after dispatch.
Perfect for planning ahead! Stock up on everyday essentials, build a cohesive nursery theme with our matching decor, or take advantage of our Baby Deals and enjoy the savings all the way to your door.
Our Promise: Safe, Secure & Thoughtfully Packaged
Every Cloud Island product is chosen for its supersoft safety and whimsical design. We extend this care to your delivery:
- Gift-Ready Packaging: Many of our items, especially from our Baby Gifts collection, arrive in beautiful, presentation-ready boxesāno extra wrapping needed.
- Secure & Protected: We ensure your plush blankets, delicate mobiles, and interactive toys are packed securely to arrive in perfect condition.
- Transparent Tracking: Once your order ships, youāll receive a tracking link to follow your packageās journey to your family.
Hassle-Free Returns: Your Complete Satisfaction Guaranteed
We are confident you and your little one will love our products. However, if anything isnāt quite right, you have 15 days from the date of receipt to initiate a return for a refund or exchange. We aim to make this process as gentle and straightforward as our chenille fabrics.
Need Help? Weāre Here for You.
Have questions about your order, shipping times, or delivery areas? Our dedicated customer care team is ready to assist.
š§ Email us at: [email protected]
We typically respond within 24 hours.
Thank you for choosing Cloud Island Shop, where we deliver more than just packagesāwe deliver comfort, style, and joy to help your little dreams take flight.
With warmth,
The Cloud Island Shop Team
880 H Street, Anchorage, US 99501